What’s the best way to ensure a smooth House cleaning service?
Our fundamental goal at Perfect Polished Maids is to provide you with excellence service and satisfaction. Our work is 100% guaranteed and we will follow up and make sure you are happy with our work. If you follow these simple steps, it will allow us to work efficiently and ensure your home receives the best clean possible.
How to prepare for your upcoming housecleaning:
- Before your team arrives for your scheduled cleaning, please remove clutter so we can effectively clean all surfaces
- Find a good spot for your pets so they’re safe and secure while we clean.
- Put out clean sheets on each bed if we’ll be changing your linens.
While it’s important to declutter your home before we arrive, there’s no need to spend any time cleaning.
What should I expect before the cleaning team arrives?
Before our Perfect Polished Maids cleaning team arrives, we’ll review the details of your cleaning plan. Most customers are either at work or busy with other plans when we clean, so it’s quite common for them to provide us with their garage code or a spare key. We cross-reference all house keys for added security, but if you don’t feel comfortable leaving us with a key or garage door code, please make sure someone is home during your scheduled cleaning time.
If something comes up that causes a conflict in your cleaning schedule, simply give us a call. We appreciate a 24-hour notice but understand that some situations are unavoidable. When shorter notice is given, however, we may charge a small fee.
What cities do you service and how far will your house cleaners travel?
We’ve worked in most cities from Los Angeles, Torrance, Hermosa Beach, Manhattan Beach, Venice to Santa Monica and on occasion will travel to Long Beach and Orange County. We’ve assisted our customers with everything from standard cleaning, spring cleaning and deep cleaning. In apartments, houses, college dorms, and residential buildings. Please book a clean or call us so we can help you!
What should I expect after our housecleaning service is complete?
After the initial visit, your Perfect Polished Maids representative will follow up, asking for your candid feedback on the service and if there are places in your home we should update. If you ever want to adjust your service, we’d be happy to make changes, and those changes will be reflected in your Perfect Polished Maids cleaning teams next visit.
If we don’t meet your expectations, we’ll come back and fulfill our guarantee. Just notify us within 24 hours about any issue at all, including any oversight or misunderstanding regarding the execution of your cleaning plan.
We provide all the necessary insurance to protect your home, property, and our employees.
Do I need to be home for every cleaning service?
Because we work on an 8 a.m. to 8 p.m. schedule, Monday to Saturday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.
Do you bring your own supplies and equipment?
Yes, we do!
What if I want my own supplies used?
Some clients may prefer that their own supplies be used on their home. We understand and we will happily oblige.
Do you offer discounts for recurring services?
Yes, we do!
What do you not clean?
Our professional house cleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences, so you never have to worry about paying for a service you don’t need or want.
To ensure we provide your home with the highest quality of care, we don’t typically:
- Clean toys
- Clean the inside of your fireplace
- Pick up clutter
- Clean your iron
- Do laundry
- Wash dishes
- Outside Windows
- Clean anything higher than 7 feet off the ground.
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request (this is an extra charge).
How much do your services cost?
We’re proud to be recognized as a provider of affordable, top-quality house cleaning services. Perfect Polished Maids works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.
We can also add specialty services to your regular cleaning plan as needed, such as:
- Fridge interior cleaning
- Oven interior cleaning
- Changing bed linens